Service Contract Programs

Increase loyalty by providing best-in-class service

Engagement doesn’t stop when a customer makes a purchase. Your service contracts make customers happy. Happy customers evangelize for your brand and make repeat purchases. Your customers trust you with their hard-earned money. We take that relationship seriously.

Intelligent customer care that makes a difference

From consumer electronics to jewelry, and everything in between, our multi-channel experience—manufacturing, retail, web and catalog—enables us to deliver the best experience, every time.

You call the shots

Create a package that fits your needs. We’re more than a warranty company. Our service capabilities range from implementation to program development. This is your business, and you get to pick and choose what you need.

Our Capabilities:
  • Underwriting and Administration
  • Insurance and Regulatory
  • Accounting
  • Account Management
  • Service and Vendor Management
  • Training
  • Business Development
  • Marketing
  • Contact Center

Amazing service is about anticipating needs.

Our job is to honor your customers’ time and investment in your products. Our value-rich features and elevated customer service model reduce friction. At the end of the day, your customers are relieved they chose your brand, and they remain loyal to you — not the warranty company you partnered with. (It’s okay, we don’t mind staying behind the scenes.)

The Centricity Difference
  • 24-7/365, multi-lingual, omni-channel customer service
  • A+ certified warranty technicians ready to repair across the nation
  • One customer, one policy— protection for every product on the receipt
  • Keep life on track with expense allowances, advanced exchanges and more
  • Total Care – one stop shop for technical support, ongoing product updates and more

Finally — a better way to protect

We assign an account manager as your single point of contact, to manage and grow your program — and to ultimately ensure measurable success based on KPIs that matter to your business.

Transparent Service Metrics & Business Tools
  • Revenue boosting aftermarket options, loyalty rewards, VIP features and benefits
  • Quarterly data-driven business intelligence and strategy management reviews
  • Web-based tools that streamline processes and program engagement
  • Customer insights, reporting, customer surveys, service performance and more
  • In-house creative team for product promotion, customer lifecycle management, social media monitoring and analysis

Find out which options are right for your business — and your future.